Terms and Conditions
Late Cancellation (of a Class or Open Gym)
Memberships
Memberships are billed monthly on the 1st of each month*. A valid payment card must be on your file so that this can occur. You can see and change your stored payment card through your Wodify app.
All our memberships are free of any Joining-Fee or Admin Fee, and, we do not tie you into any Contract duration.
*Membership Holds affect this, see the ‘Membership Holds’ section below for more info
Membership Cancellations
Cancellations will be actioned after receiving the request via email to admin@crossfitbracknell.co.uk.
We ask for 2 Week’s notice.
Open Gym
Open Gym use is un-staffed and access is by use of the security keypad at the front door.
We ask that everyone take at least 6 CrossFit classes with us before using Open Gym.
If you are working out alone or in a group or at a time you feel may be vulnerable. We encourage you to train with the doors closed so that non-members cannot come in.
Music can be operated at all times, we just ask to give consideration to neighbours if training at early/late times and with doors open.
You should not let anyone else in the box who doesn’t have the access code.
On leaving, it is your responsibility to turn off the music, turn off the lights (including the toilet) and ensure all doors are securely closed and locked – the front door just needs to have caught on the magnet.
In the need of any assistance/safe-guarding issues call Andy who’s number is on the board.
Drop-Ins
Drop-Ins can be booked for our CrossFit classes only – we do not offer Drop-Ins for Open Gym.
Our classes are coached so understand you will be coming to a structured and coach-led session.
We do not require that you have previous CrossFit experience for a Drop-In, but you must be prepared to co-operate with any instructions from our coaches and exercise standard gym etiquette and health and safety. If you are unsure of any expectations it is no problem, but seek the assistance of the coach who will be happy to help you.
Punch-Cards
Punch-Cards are available for people who may have unpredictable usage patterns. They allow you to use sessions as you go. Make sure you check the terms around the lifetime of the sessions when you pay for you punch-card membership.
It is your responsibility to make sure you are always signed in for any sessions that you use. If you have any problems signing in, seek the assistance of the coach or email admin@crossfitbracknell.co.uk
Membership Holds
If you want to put your membership on hold for any reason (injury, financial, travel etc), then we can apply a hold on your membership.
The minimum hold period is 2 weeks.
A hold can be requested 3 times a year and must be requested with an end date.
During a Membership Hold you will still be part of the community and have full access to Wodify etc.
If you cancel your membership during a membership hold, we will action the request 2 Weeks after the membership hold ends, as per our standard cancellation notice period.
Late Cancellation (of a Class or Open Gym)
Any session cancelled within 2 hours of its start time is considered a Late Cancellation. If you are a Punch-Card member or Drop-In this session will still be deducted from your available sessions. Monthly members will not be affected – however, we ask you to consider your community and minimise late cancellations where it is practically possible.
No Show
No Show is where you have Reserved class but not attended. Punch Card and Drop-In users will have the session deducted as though they had attended. Monthly members will not be affected, however, the No Show will get logged. If there is a pattern of repeated no shows, we will want to discuss what is going on and what we can do to support you making the classes you want to, whilst also ensuring class spaces for other members aren’t made unavailable unnecessarily.
Class Reservations
Class Reservations are required for ALL sessions. This includes CrossFit classes and Open Gym. If you have not reserved a session, we reserve the right to refuse you to train at that time – this helps us manage classes and coaching staff as well as ensuring the box is available and not privately hired or having work done.
We also need to know who is booked on so we do not get alarmed by motion detection from our CCTV cameras when the gym is meant to be otherwise empty.
CCTV
CCTV is recorded outside and inside the premises for insurance and safety purposes.
Recordings are securely stored on the cloud with our CCTV provider. They are only retrievable by a Manager as and when required.
Older Recordings are overwritten by newer ones and there is generally about a month’s worth available at any time (this is subject to reasonable change based on our storage capacity).
Our use of CCTV is subject to GDPR (General Data Protection Regulation) and you can make reasonable request for any footage identifying you.
Payment Failures
Payment Failures for any reason (card detail problem, no valid card on account, insufficient funds available etc.) do happen. The system will automatically re-attempt to take payment daily until the balance is settled.
You will receive an email notifying you of any problem, and, that the payment will be reattempted the following day.
We incur charges for Payment Failures so please take action to correct any issue as soon as you are able.
If you are experiencing problems that stop you fixing the problem quickly – e.g. you won’t have cleared funds for 3 weeks – it would be useful if you let us know and we can stop payment attempts until then (meaning we won’t keep incurring charges, and, you won’t keep receiving an email about payment failure).
IMPORTANTLY, we want you to keep training and staying healthy so please feel free to continue training in the meantime even if there have been payment failures. So long as you are keeping us informed, or working on rectifying any problems, then we are pleased to still have you training with us.
If we see payment failures for 2 or more months that haven’t been corrected and you haven’t communicated with us, then we will contact you to agree a plan to get things cleared up.
Refunds
We do not offer refunds.